Q:What factors I need to get a quotation?
A: Material bulk density, mesh size(length & angle for conveying series) & ideal capacity for proper type, granularity distribution is recommended. product material requirement (carbon steel Q235A, stainless steel SUS304 or SUS316,etc.) Voltage & Frequency(Hz) is also needed for a precise quotation.
Q:What is the real delivery time of your factory?
A: 7 to 15 days for general series products, meanwhile, batches products & customized products would need 30 days to 60 days based on different situations.
Q: How do you ensure the quality of your products?
A: Generally, our equipments are the most durable type in the industry, this is also the feature of the label impression of CWJX for most of our customers at home or abroad. With our experienced quality control team, we are trying to offer most of our customers the product with bset quality. However, we do recognized that there do have small amount of the product which may got faulty or damaged for different reasons.
Q: How do your after-sale service work if the product got damaged?
A: In the gurantee time 12 months, our general after-sale service is changing the damaged parts for the customer, but if the damage could be repaired by slight cost, we would wait for the customer's bill for the fix cost and refound this part of cost.(note: Vulnerable parts do not include.)
Q: How could I trust your promise?
A: Firstly, you may check the assessment on our website certified by the appraisal agency Bureau Veritas;secondly, we attend at least 4 to 6 international industry exhibitions held in China annually, like the Food Ingredients China, China International Battery Fair, CPhI, ICSE BioPh China, ICIF China, etc. We usually met our customers there for negotiation;Thirdly, company inspection always available, if you have any representative or you would like to come to our site, we offer free shuttle from Zhengzhou airport to our company, welcome your visit.